Resource Sharing - Support

7.x Word Templates

2010-06-15T19:34:27Z

These are the default templates created from the 7.4 server installation application

There is no longer a download available for original, unedited MS Word Templates on the Atlas Systems documentation site, so I wanted to make them available here for download. Follow the link above to download the .zip file.

You can find 8.x templates here -->resourcesharing.webjunction.org/support/-/articles/content/93640650

How to use the Information icon on the ILLiad 8 Client to Save Information for Your Support Provider

2010-03-30T18:11:50Z

How to use the Information icon on the ILLiad 8 Client to Save Information for Your Support Provider

The attached document will walk you through saving a zip file of information that you can send to your ILLiad support provider.

This information will help us diagnose your ILLiad issues quicker and with fewer calls and emails.

If you have any questions about this document or suggestions please contact support@oclc.org.

Using multiple authentication services (LDAP) with ILLiad (via EZproxy)

2010-03-04T16:06:22Z

This document describes how to configure EZproxy as the authentication source for ILLiad, allowing for multiple authentications sources (such as multiple LDAP servers)

How to recover from a Borrowing Electronic Delivery Failure ILLiad 8.0.2.0

2010-03-04T16:02:37Z

How to recover from a Borrowing Electronic Delivery Failure

Overview

2009-03-10T15:33:23Z

This area of the Resource Sharing Community is designed to provide content created by customer support staff and information gleaned from service requests. This includes known issues, frequently asked questions and systems alerts from OCLC WorldCat Resource Sharing and other online systems.